The Norfolk Record Office receives high praise for its valuable historical resources and engaging talks, such as those on historical events like the 1800s train crash and the 1508 Norwich fire. Visitors appreciate the free parking and the helpful staff, who have notably assisted in locating burial plots and providing detailed information. The facility also hosts interesting exhibitions, like the Maharaja Duleep exhibition. Despite some issues with phone service, the overall experience is highly positive, making it a brilliant resource for the public.