Mortimers Jewellers & Antiques in Exeter offers exceptional customer service and a wide range of exquisite jewellery. Customers praise the personalized attention, knowledgeable staff, and quick turnaround times. The shop is known for its welcoming atmosphere and ability to cater to various tastes and budgets. Highlights include bespoke creations, resizing services, and a focus on relationship building. Despite some concerns about pricing and resale, the overall experience is highly recommended.