Customers at Harvey Nichols in Leeds praise the store's beautiful ambiance and high-quality merchandise, with special mentions for exceptional customer service from staff like Indy at the Nars counter and a helpful young woman on the food and wine floor. The store's attention to detail, such as including perfume samples with a gift voucher and beautifully wrapping purchases, enhances the shopping experience. Additionally, the restaurant within the store receives compliments for its fresh food, interesting flavors, and attentive service, including a visit from the head chef. Overall, guests appreciate the luxurious feel and personalized service provided by the staff.