Customers of Pets Takeaway in Stoke-on-Trent generally appreciate the variety of pet accessories and healthy food options available. Many clients highlight the friendly and helpful staff, who often go above and beyond to assist, such as fitting harnesses and providing free treats. The shop is praised for its knowledgeable staff in dog food and its efficient, well-packaged delivery service. Some customers also note the ease of navigating the website and the high standard of products ordered online. Despite a few isolated negative experiences, the overall sentiment is positive, making Pets Takeaway a popular choice for pet supplies in the area.